Managing Quality: Operations 06.07 - Couverture souple

Zuckerman, Amy; Hamson, Ned

Couverture souple

ISBN 10 : 1841122211 ISBN 13 : 9781841122212

Editeur : Capstone, 2002

Synopsis

Fast track route to mastering quality management

Covers the key areas of quality management, from understanding the vital connections between customers and ISO 9000-2000 to the key steps to develop a practical, performance enhancing quality management process

Examples and lessons from some of the world's most successful businesses, including Toyota, Solectron Technology, Sun Microsystems, Sundaram-Clayton, and Prudential Assurance Company, and ideas from the smartest thinkers, including W. Edwards Deming, Philip Crosby, Genichi Taguchi, Shigeo Shingo, and Dr. A.V. Feigenbaum

Includes a glossary of key concepts and a comprehensive resources guide

A propos du livre

À propos de l?auteur

AMY ZUCKERMAN has written for a variety of publications, including the New York Times, Fortune special sections, Business 2.0, Continental, Industry Week and many others. Her latest book is Tech Trending: The Technology Survival Guide for Visionary Managers. NED HAMSON has also written for a number of publications, including Forbes magazine. He was lead-author of After Atlantis: Working, Managing and Leading in Turbulent Times and editor of Journal for Quality and Participation

Détails de l'édition

• Éditeur: Capstone
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 1841122211
• ISBN 13: 9781841122212
• Reliure: Broché
• Nombre de pages: 136
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible