Fast track route to mastering all aspects of successfulcommunication
Covers the key areas of communication, from knowing your audienceto understanding body language, and from building networks ofcontacts to using stories Examples and lessons from benchmark businesses, including AmericanExpress and The Body Shop and ideas from the smartest thinkers, including Naomi Klein, Richard Lewis and Frances Cairncross Includes a glossary of key concepts and a comprehensive resourcesguide Roger Cartwright is a consultant and author specializing inorganizational behaviour, management, customer care and tourism. Heis the author of over 20 books and has been responsible for theimplementation of management development programs run in the US, Europe and India.Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
ROGER CARTWRIGHT is a consultant and author specializing in organizational behaviour, management, customer care and tourism. He is the author of over 20 books and has been responsible for the implementation of management development programs run in the US, Europe and India.
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