Perfect Customer Care - Couverture souple

Johns, Ted

Couverture souple

ISBN 10 : 184413153X ISBN 13 : 9781844131532

Editeur : Random House Business Books, 2003

Synopsis

Perfect Customer Care provides companies big and small with the answers to some of the most important business questions facing us today. Customers don't come back with those valuable repeat orders unless you show them you care about their satisfaction. That means showing them you know how to look after them, how to provide what they want -- plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. The Perfect series is a range of practical guides that give clear and straightforward advice on everything from getting your first job to choosing your baby's name. Written by experienced authors offering tried-and-tested tips, each book contains all you need to get it right first time.

A propos du livre

À propos de l'auteur

Ted Johns is designer of the Professional Timekeeper time control system. He is leader of The Prosper Consortium, a consultancy and training organization.

Détails de l'édition

• Éditeur: Random House Business Books
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 184413153X
• ISBN 13: 9781844131532
• Reliure: Broché
• Nombre de pages: 224
• Coordonnées du fabricant: non disponible
• Personne responsable: Purmerul LTD; https://strengholt.nl/en/; ; 22 Liuleburgaz Str., floor 4, app. 9; Plovdiv; Bulgarie