The role of operations management in the 21st century brings with it many complex challenges, not least of which is the international context in which all businesses now operate. The forces of globalization, underpinned by Internet-based technologies, the lowering of trade barriers and a reduction in transport costs have prompted firms of all sizes to source their supplies, outsource their activities, set up production facilities and serve markets well away from their own home countries. In this concise text, David Barnes focuses on the key issues of international operations management from a strategic and conceptual perspective, using relevant international theory to expand upon the solid foundation of a traditional operations management syllabus. Using well known examples and case studies from real companies around the world, he offers a well-balanced look at both services and manufacturing operations. His accessible and engaging writing style makes this books ideally suited to those encountering Operations Management for the first time at both undergraduate and postgraduate level.
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How does operations management contribute to the success or failure of an organization?How does a business choose where to locate its different operations?How did Toyota become one of the worlds most successful car companies?
Operations management (OM) is central to the creation and delivery of every product and service that we need. From hotels to car plants, from airlines to hospitals, all organizations rely on the smooth running of their operations management function.Yet with the world undergoing rapid change, the business environment is becoming ever more complex. The dual forces of globalization and technological advancement have prompted many organizations to establish faraway production facilities and serve distant markets. In addition, we have witnessed the growth of born global companies, which operate in vast areas from the outset. This fascinating text takes you on a journey through all the topics that you will find on your OM course. Taking a global, strategic perspective, and combining contemporary and traditional theories, it contains everything you need to understand the reality of operations in the present day. Filled with the latest cutting-edge thinking and innovative learning features, this will quickly become the must-have book for undergraduate, postgraduate and MBA students. Operations Management includes:- A lively running case study on the global retailer H&M- Innovative When things go wrong examples to underline the consequences of failure - International case studies from both the manufacturing and service sectors, including multinational organizations and born global SMEs- Taking it further sections to develop your critical thinking and research skills- Crunching the numbers boxes, which make the quantitative aspects of OM clear and enjoyable - A comprehensive companion website with videos, answers to the books Try It Yourself exercises and extensive lecturer resources.
David Barnes is Head of the Department of Business Information Management and Operations at the University of Westminster Business School in London, UK. Previously, he has held lecturer posts at Royal Holloway University of London, the Open University and Thames Valley University, and has been a Visiting Research Fellow at the University of Cambridge. Prior to academia, he worked for 14 years in the process plant and building products industries in both engineering and line management positions.
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