Mediation Skills and Strategies: A Practical Guide - Couverture souple

Whatling, Tony

Couverture souple

ISBN 10 : 1849052999 ISBN 13 : 9781849052993

Editeur : Jessica Kingsley Pub, 2012

Synopsis

Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the range of skills and strategies that are commonly used, as well as why you would use different skills and when they are best employed. The author shows how, by adopting these techniques, a mediator can manage challenging conflicts. It features the use of questioning skills and how they can be used effectively, as well as how to deal with high emotion and negative responses. This book is essential for anyone who wants to improve their mediation skills, whether as a trainee, novice or experienced professional.

A propos du livre

À propos de l?auteur

Tony Whatling has over twenty-five years' experience of mediation practice and has trained hundreds of mediators in Family, Community, Health Care Complaints, Victim Offender and Workplace Mediation. He has published widely on the subject of mediation, has presented papers and workshops at international conferences and is a professional practice consultant to a number of mediation services. He has designed and delivered training to over 1,000 Muslim mediators in the UK, Pakistan, India, USA, Canada, Kenya, Uganda, Tanzania, Portugal, Syria and Afghanistan.

Détails de l'édition

• Éditeur: Jessica Kingsley Pub
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1849052999
• ISBN 13: 9781849052993
• Reliure: Broché
• Nombre de pages: 176
• Coordonnées du fabricant: non disponible
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