Pragmatic Application of Service Management: The Five Anchor Approach - Couverture souple

Van Hove, S. D.; Thomas, Mark

Couverture souple

ISBN 10 : 1849285144 ISBN 13 : 9781849285148

Editeur : IT Governance Publishing, 2014

Synopsis

Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on COBIT®5, ISO/IEC 20000 and ITIL. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.

Packed with instructive illustrations, helpful tables and the authors’ very ownFive Anchor Approach, this book is ideal for anyone who is considering adopting, adapting or merging COBIT®5, ISO/IEC 20000 and ITIL.

A propos du livre

À propos de l'auteur

Dr Suzanne D. Van Hove is the founder and CEO of SED-IT. A prior Board member of itSMF USA and recipient of the Industry Knowledge Award as well as Lifetime Achievement, she is an advocate for professionalism within Service Management.

Mark Thomas is the founder and President of Escoute, LLC, an IT Governance consultant as well as the previous President of the itSMF USA Kansas City LIG and COBIT® SIG. As a well- known ITIL and COBIT® expert with over 20 years of professional experience, Mark’s background spans leadership roles from datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams and managed enterprise applications implementations across multiple industries.

À propos de la quatrième de couverture

Create a stronger, more robust Service Management System.

With the increasing popularity of ITIL® as a framework for IT Service Management (ITSM), a number of organizations have realized that this approach is sometimes not enough on its own. Many organizations are already working towards compliance with ISO/IEC 20000 — the International Standard for IT Service Management — and with the recent release of COBIT®5, there are now even more options. Until now, there has been little guidance on how to merge them in order to produce a robust enterprise philosophy for service delivery.

Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on COBIT®5, ISO/IEC 20000 and ITIL. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.

Packed with instructive illustrations, helpful tables and the authors’ very ownFive Anchor Approach, this book is ideal for anyone who is considering adopting, adapting or merging COBIT®5, ISO/IEC 20000 and ITIL.

Détails de l'édition

• Éditeur: IT Governance Publishing
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 1849285144
• ISBN 13: 9781849285148
• Reliure: Broché
• Nombre de pages: 87
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible