Articles liés à Managing Electronic Services: A Public Sector Perspective

Managing Electronic Services: A Public Sector Perspective - Couverture souple

Grönlund, Ake

 
9781852332815: Managing Electronic Services: A Public Sector Perspective
Couverture souple
ISBN 10 : 1852332816 ISBN 13 : 9781852332815
Editeur : Springer, 2013

Synopsis

Electronic Service Management is an emerging concept. It covers the organisational, economic technical and user issues involved when integrating the development of electronic services. This is particularly important (and more complicated) within public sector organisations.
Managing Electronic Services provides an easy to read and practical guide to portal-electronic services development in the public sector. The book takes an organisational perspective asking 'How do you make things work in your organisation and in relation to your customers or users?' By integrating the managerial, technical and economic issues, the authors can put them into context with the need to understand user requirements and expectations.
Lots of examples are provided, giving tips on how to avoid many of the pitfalls you might meet along the way, and showing you how to diagnose potential problems and find ways of dealing with them effectively.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Springer
Date d'édition
2013
Langue
anglais
ISBN 10 
1852332816
ISBN 13 
9781852332815
Reliure
Broché
Nombre de pages
276
Coordonnées du fabricant
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