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Synopsis
This book is both a series of case studies of firms that have introduced programmes of customer care, and a study of why the majority of customer care schemes go awry. It aims to provide a framework for building up customer responsiveness in the day-to-day routines of businesses. The case histories compare the fortunes and appraises the methods of companies who have set up both successful and unsuccessful.
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- ÉditeurMercury Business Books
- Date d'édition1991
- ISBN 10 185251048X
- ISBN 13 9781852510480
- ReliureRelié
- Langueanglais
- Nombre de pages160
- Coordonnées du fabricantnon disponible
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Making Customers Count: Guide to Excellence in Customer Care
Edité par
Mercury Business Books 01/04/1991, 1991
ISBN 10 : 185251048X
ISBN 13 : 9781852510480
Ancien ou d'occasion
Couverture rigide
Vendeur : Bahamut Media, Reading, Royaume-Uni
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Etat : Very Good. Shipped within 24 hours from our UK warehouse. Clean, undamaged book with no damage to pages and minimal wear to the cover. Spine still tight, in very good condition. Remember if you are not happy, you are covered by our 100% money back guarantee. N° de réf. du vendeur 6545-9781852510480
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Making Customers Count: Guide to Excellence in Customer Care
Edité par
Mercury Business Books 01/04/1991, 1991
ISBN 10 : 185251048X
ISBN 13 : 9781852510480
Ancien ou d'occasion
Couverture rigide
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . N° de réf. du vendeur 7719-9781852510480
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Making Customers Count: Guide to Excellence in Customer Care
Edité par
Mercury Business Books, 1991
ISBN 10 : 185251048X
ISBN 13 : 9781852510480
Ancien ou d'occasion
Couverture rigide
Vendeur : Goldstone Books, Llandybie, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
hardcover. Etat : Very Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. N° de réf. du vendeur mon0007428571
Quantité disponible : 1 disponible(s)
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Making Customers Count: Guide to Excellence in Customer Care
Edité par
Mercury Business Books, 1991
ISBN 10 : 185251048X
ISBN 13 : 9781852510480
Ancien ou d'occasion
Couverture rigide
Vendeur : Anybook.com, Lincoln, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,550grams, ISBN:9781852510480. N° de réf. du vendeur 9170243
Quantité disponible : 1 disponible(s)
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Making Customers Count: A Guide to Excellence in Customer Care
Edité par
Mercury Books [1991], London, 1991
ISBN 10 : 185251048X
ISBN 13 : 9781852510480
Ancien ou d'occasion
Couverture rigide
Edition originale
Vendeur : James F. Balsley, Bookseller, Williamsburg, VA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Fine. Etat de la jaquette : Very Good+. First Edition; First Printing. DJ has minor shelf wear, Binding sound, tight. Pages clean and unmarked. Not ex-lib, not remaindered.; 8vo 8" - 9" tall; 202 pages. N° de réf. du vendeur 864
Quantité disponible : 1 disponible(s)
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Making Customers Count: A Guide to Excellence in Customer Care
Edité par
Mercury Books, 1992
ISBN 10 : 185251048X
ISBN 13 : 9781852510480
Ancien ou d'occasion
Couverture rigide
Vendeur : dsmbooks, Liverpool, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Hardcover. Etat : Very Good. Very Good. book. N° de réf. du vendeur D7S9-1-M-185251048X-6
Quantité disponible : 1 disponible(s)