Managing Difficult Conversations at Work - Couverture souple

Clark, Sue; Myers, Mel

Couverture souple

ISBN 10 : 1852525401 ISBN 13 : 9781852525408

Editeur : Management Books 2000 Ltd, 2007

Synopsis

Difficult conversations at work can be highly destructive both for the people involved and for the life and work of the organisation to which they belong. Handling a conflict of views, saying something critical, resolving divided loyalties, responding to pressure - if these and similar situations that make conversations difficult are not dealt with effectively, then both morale and task achievement inevitably suffer. The aim of this book is to enable those operating at all levels in an organisation to manage difficult conversations in a way that enhances relationships and improves performance. The book provides a unique new approach to analysing the requirements common to all difficult conversations and employing strategies which will work for both parties. It is based on a coaching programme which the authors have been working on and delivering for 20 years. The book explains: common pitfalls in approaching difficult conversations; the ten most common types of difficult conversation; the prevailing "closed-to-learning" approach to such situations; the three principles of the authors' new "open-to-learning" system; the form of words required to implement these principles; and numerous examples and exercises designed to improve readers' understanding and technique in putting this new approach into practice.

A propos du livre

À propos de l?auteur

Sue Clark and Mel Myers are both chartered psychologists with over 20 years' experience in coaching interpersonal skills. Before setting up their current practices they worked together in local government as educational psychologists and later as members of the senior management team in a large, urban West Midlands authority. They have been researching and developing this new approach to managing difficult conversations for many years, and have won endorsements for their approach from numerous grateful clients.

Détails de l'édition

• Éditeur: Management Books 2000 Ltd
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 1852525401
• ISBN 13: 9781852525408
• Reliure: Broché
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible