Motivational Management Made Easy: for Hospitality, Tourism and Leisure - Couverture souple

Trevor-Roper, Charles

 
9781852525484: Motivational Management Made Easy: for Hospitality, Tourism and Leisure
Couverture souple
ISBN 10 : 1852525487 ISBN 13 : 9781852525484
Editeur : Management Books 2000 Ltd, 2007

Synopsis

The hotel and leisure industries are notorious for employing people at close to minimum wage - where employee loyalty and motivation become extremely challenging issues. This new guide shows managers how to overcome the special challenges of this sector, and apply the principles of business coaching to get the most out of their employees, for their own benefit and the benefit of the business. It shows how to achieve the crucial objective of excellent customer service while also creating employee satisfaction and high team performance.

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À propos de l?auteur

Charles Trevor-Roper, nephew of the famous historian, has over 25 years' experience managing hotels and restaurants, and spent 5 years as Project Manager for South West Tourism, responsible for management development of small and medium-sized businesses. He is an accredited coach and "excellence through people" assessor.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Management Books 2000 Ltd
Date d'édition
2007
Langue
anglais
ISBN 10 
1852525487
ISBN 13 
9781852525484
Reliure
Broché
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
non disponible