Articles liés à Fired Up and Ready to Go!

Fired Up and Ready to Go! - Couverture souple

Harris, Steven

 
9781852527600: Fired Up and Ready to Go!

Synopsis

Top presenter and trainer Steven Harris provides a highly charged practical guide to customer service, based on the award-winning principles used by his consultancy Energize Learning.

Fired Up and Ready to Go! is packed with tips and exercises to help readers work towards peak performance both as individuals and within the teams they manage.

The book is divided into three parts: Part One focuses on techniques for self-management and peak performance; Part Two describes the skills and behaviours required to engage effectively with customers and colleagues alike; finally Part Three focuses on the leadership skills needed to get teams, departments and companies all fired up and ready to go at all times!

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À propos de l'auteur

Steven Harris is the founder and managing partner of Energize Learning, an award-winning training consultancy established in 1999. Before setting up Energize, he spent 20 years working in the retail sector, including senior management positions at both Marks and Spencer and The Body Shop. As a practitioner as well as a thought leader, his conferences and workshops focus on real people in the real world. He presents at many retail, healthcare, leisure and public sector conferences both within the UK, across Europe and in the USA.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.