Managing Service Quality: v. 1 (Quality Management in Services S.) - Couverture souple

 
9781853962936: Managing Service Quality: v. 1 (Quality Management in Services S.)
Couverture souple
ISBN 10 : 1853962937 ISBN 13 : 9781853962936
Editeur : SAGE Publications Inc, 1997

Synopsis

The series on Quality Management in Services offers an overview of current trends in research and shows a number of interesting perspectives in quality and management of service processes. Diverse points of view are presented that include marketing, organisational behaviour, operations and human resources.
This book is recommended to quality managers, researchers and students who are interested in empirical studies, models and tools which are useful for improving the quality of services.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Reseña del editor

The series on Quality Management in Services offers an overview of current trends in research and shows a number of interesting perspectives in quality and management of service processes. Diverse points of view are presented that include marketing, organisational behaviour, operations and human resources.
This book is recommended to quality managers, researchers and students who are interested in empirical studies, models and tools which are useful for improving the quality of services.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
SAGE Publications Inc
Date d'édition
1997
Langue
anglais
ISBN 10 
1853962937
ISBN 13 
9781853962936
Reliure
Tapa blanda
Nombre de pages
192
Éditeur
Kunst Paul, Lemmink Jos
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781853963629: Managing Service Quality

Edition présentée

ISBN 10 :  1853963623 ISBN 13 :  9781853963629
Editeur : SAGE Publications Ltd, 1997
Couverture rigide