The Complete Guide to Preparing and Implementing Service Level Agreements - Couverture souple

Pantry, Sheila; Griffiths, Peter

 
9781856044103: The Complete Guide to Preparing and Implementing Service Level Agreements
Couverture souple
ISBN 10 : 1856044106 ISBN 13 : 9781856044103
Editeur : Library Association Publishing, 2001

Synopsis

Service Level Agreements are being used increasingly in the ILS sector as a means of ensuring quality of service and value for money. This volume offers librarians and information managers practical, step-by-step guidance to constructing and implementing an SLA. An SLA is an agreement between two parties which details the essential elements of services to be delivered by the supplier to the client. This incorporates the range of relationships the information unit may have, both with its suppliers and with the parent body. Using case studies, examples and checklists, the book explains the fundamentals of SLAs, how they work and the implications for a library and information service staff. It includes information on managing your customers, legal constraints and trouble-shooting.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Library Association Publishing
Date d'édition
2001
Langue
anglais
ISBN 10 
1856044106
ISBN 13 
9781856044103
Reliure
Broché
Numéro d'édition
2
Nombre de pages
208
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781856042390: The Complete Guide to Preparing and Implementing Service Level Agreements

Edition présentée

ISBN 10 :  1856042391 ISBN 13 :  9781856042390
Editeur : Library Association Publishing, 1997
Couverture souple