Success at the Enquiry Desk: Successful Enquiry Answering - Every Time - Couverture souple

Owen, Tim

Couverture souple

ISBN 10 : 1856044777 ISBN 13 : 9781856044776

Editeur : Facet Publishing, 2003

Synopsis

A desk-book designed to help the information professional become self-sufficient in answering enquiries, this title guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. Designed as a "one-stop" manual of techniques that should be equally effective in large or small libraries and information units, the emphasis is on how to make the best use of limited resources. The fully revised and expanded edition of this guide offers further advice on when and when not to use the Internet, how to deal with information overload and how to add value to answers by presenting them effectively. It also has a new chapter "Sign-off: what can we learn from this enquiry?" which looks at how new sources, gleaned from successfully completed enquiries, can be exploited to develop the information service even further.

A propos du livre

À propos de l?auteur

Tim Buckley Owen is Head of External Relations at the CILIP: the Chartered Institute of Library and Information Professionals. He was previously Communications Manager at Resource: the Council for Museums, Archives & Libraries, and before that Head of Policy and Communications at the Library and Information Commission. He has extensive experience of enquiry work at Westminster Central Reference Library, the City Business Library, and as Principal Information Officer at the London Research Centre. He is also active as a writer, editor and trainer.

Détails de l'édition

• Éditeur: Facet Publishing
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 1856044777
• ISBN 13: 9781856044776
• Reliure: Broché
• Numéro d'édition: 4
• Nombre de pages: 114
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible