Articles liés à Managing Stress and Conflict in Libraries

Managing Stress and Conflict in Libraries - Couverture souple

Pantry, Sheila

 
9781856046138: Managing Stress and Conflict in Libraries
Couverture souple
ISBN 10 : 1856046133 ISBN 13 : 9781856046138
Editeur : Facet Publishing, 2007

Synopsis

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, performance and productivity, customer satisfaction, organizational image and reputation, and potential litigation.

This book defines clearly what should and should not be tolerated in a healthy and safe working environment, and introduces the reporting procedures leading to conflict resolution, enabling both the employee and the manager to decide whether or not there is a case for making a risk assessment that may lead to formal mediation. The chapters cover:

current health and safety concerns

risk assessment procedure

the business case

taking action to solve interpersonal conflict

communication skills and training

support to be expected from the organization.

Also included are case studies, a glossary of health and safety terms, and sources of further information, including relevant legislation.

Readership: This book is essential reading for employees at all levels, and also for managers, team leaders, supervisors, personnel and human resources staff, complaints officers, union officers and anyone else in the information organization who may be called upon to deal with people.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Sheila Pantry OBE BA FCLIP manages an independent information services consultancy and electronic publishing business, including websites. She has had a long and varied career in information management in a range of industry sectors, and also in government as Head of Information Services for the Health and Safety Executive. She specializes in worldwide occupational health, safety and fire information and is an experienced trainer, writer, editor and lecturer.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Facet Publishing
Date d'édition
2007
Langue
anglais
ISBN 10 
1856046133
ISBN 13 
9781856046138
Reliure
Broché
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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