Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-mail Environments - Couverture souple

Kovacs, Diane K

Couverture souple

ISBN 10 : 1856046265 ISBN 13 : 9781856046268

Editeur : Facet Publishing, 2007

Synopsis

Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats?

Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, instant messaging shorthand, emoticons, etc - to better serve your users.

For both chat and email transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users.

Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease.

A propos du livre

À propos de l?auteur

Diane Kovacs is a consultant, teacher, and librarian. She has nine years’ experience teaching online in library schools, for both the University of Illinois and San Jose State University. An instructional designer and trainer, she has developed courses for public and academic librarians on technology usage, library instruction, web design, government documents, virtual reference, and electronic collection development.

Détails de l'édition

• Éditeur: Facet Publishing
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 1856046265
• ISBN 13: 9781856046268
• Reliure: Broché
• Nombre de pages: 152
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible