Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully - Couverture souple

Payne, Sheila

 
9781857033540: Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully

Synopsis

2nd revised edition explains how to maintain reliable customer service, deliver positive working relationships, solve problems and initiate and evaluate changes on a customer's behalf. Examples and case studies throughout. Also covers criteria for NVQ levels 2 and 3.

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