Total Quality in General Practice: Practical Steps to Implementing the Patient's Charter - Couverture souple

Brooks, Jacqueline; Borgardts, Irene

 
9781857750669: Total Quality in General Practice: Practical Steps to Implementing the Patient's Charter
Couverture souple
ISBN 10 : 1857750667 ISBN 13 : 9781857750669
Editeur : Radcliffe Publishing Ltd, 1994

Synopsis

This work describes an experiment, initiated and supervised by the Hereford and Worcester Family Health Services Authority, in which four volunteer general practices submitted themselves to external review including an appraisal of their services by their patients. This work records the essential experiences and lessons from this example of teamwork between managers and practices in health care. The book focuses on management methods, emphasizing, in particular, the central functions of planning, standard-setting and performance-monitoring to practices which are keen to improve and to move forward at a pace, and in a way, that members of the practice team can handle without feeling pressured or over-worked. The book should appeal both to the clinical and the non-clinical members of the practice team and should also be of interest to those in health services management who are interested in promoting quality in primary health care.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

This work describes an experiment, initiated and supervised by the Hereford and Worcester Family Health Services Authority, in which four volunteer general practices submitted themselves to external review including an appraisal of their services by their patients. This work records the essential experiences and lessons from this example of teamwork between managers and practices in health care. The book focuses on management methods, emphasizing, in particular, the central functions of planning, standard-setting and performance-monitoring to practices which are keen to improve and to move forward at a pace, and in a way, that members of the practice team can handle without feeling pressured or over-worked. The book should appeal both to the clinical and the non-clinical members of the practice team and should also be of interest to those in health services management who are interested in promoting quality in primary health care.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Radcliffe Publishing Ltd
Date d'édition
1994
Langue
anglais
ISBN 10 
1857750667
ISBN 13 
9781857750669
Reliure
Broché
Nombre de pages
136
Coordonnées du fabricant
non disponible
Personne responsable
non disponible