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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage - Couverture souple
Synopsis
The decline in service and customer satisfaction is costing companies billions in lost revenue. Based on an in-depth study of many companies across 19 countries this work offers practical ideas for managers keen to deliver outstanding customer service.
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À propos de l?auteur
David Freemantle wrote his first book Superboss in 1984 following a successful career in management which culminated in a board appointment with a major airline - and it rapidly became a bestseller. Since then he has written a number of bestselling management books that have been published in 14 languages around the world, including his primer Incredible Customer Service. He runs his own consultancy business, Superboss Ltd, based in the UK, which specializes in areas of people management, motivation, customer service and business planning. He spends much of his time running seminars around the world and has gained a reputation as an extraordinarily thought-provoking and stimulating speaker on the international lecture circuit.
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
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Paperback. Etat : Very Good. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9781857882063
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9781857882063
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What Customers Like about You : Adding Emotional Value
Edité par
Brealey Publishing, Nicholas, 1999
ISBN 10 : 1857882067
ISBN 13 : 9781857882063
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur GRP11313189
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Edité par
Nicholas Brealey Publishing, 2004
ISBN 10 : 1857882067
ISBN 13 : 9781857882063
Ancien ou d'occasion
Paperback
Vendeur : Reuseabook, Gloucester, GLOS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Used; Very Good. Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine. N° de réf. du vendeur CHL9988804
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What Customers Like About You
Edité par
UNKNO, 1999
ISBN 10 : 1857882067
ISBN 13 : 9781857882063
Ancien ou d'occasion
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Vendeur : La bataille des livres, Pradinas, France
Évaluation du vendeur 5 sur 5 étoiles
Etat : Très Bon. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° cartonné, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA6]. N° de réf. du vendeur EI-0V3X-UTKY
Quantité disponible : 1 disponible(s)
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What Customers Like About You
Vendeur : La bataille des livres, Pradinas, France
Évaluation du vendeur 5 sur 5 étoiles
Etat : Très Bon. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° broché, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA6]. N° de réf. du vendeur LZ-SHVG-NGYS
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage Freemantle, David
Edité par
UNKNO, 1999
ISBN 10 : 1857882067
ISBN 13 : 9781857882063
Ancien ou d'occasion
Couverture souple
Vendeur : Librairie Parrêsia, Figeac, France
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Etat : Used: Good. What Customers Like About You | Freemantle | Brealey Publishing, 1999. In-8° broché, 304p. Couverture propre. Dos solide. Intérieur frais sans soulignage ou annotation. Exemplaire de bibliothèque : petit code barre en pied de 1re de couv., cotation au dos, rares et discrets petits tampons à l'intérieur de l'ouvrage. Très bon exemplaire [JA5]. N° de réf. du vendeur 1220S31LQ2H
Quantité disponible : 1 disponible(s)
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What Customers Like about You : Adding Emotional Value
Edité par
Brealey Publishing, Nicholas, 1999
ISBN 10 : 1857882067
ISBN 13 : 9781857882063
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Former library book; may include library markings. Used book that is in excellent condition. May show signs of wear or have minor defects. N° de réf. du vendeur 1593890-6
Quantité disponible : 1 disponible(s)
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What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 1.04. N° de réf. du vendeur G1857882067I3N00
Quantité disponible : 1 disponible(s)
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What Customers Like About You
Edité par
Nicholas Brealey Publishing, 2004
ISBN 10 : 1857882067
ISBN 13 : 9781857882063
Ancien ou d'occasion
Paperback
Vendeur : Booksalvation, Manchester, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. Standard. Outline:- David Freemantle turns conventional wisdom on its head as he asserts that with wide choice available in the marketplace customers will tend to deal with companies whose staff appeal to them rather than mere products services and prices.-> the publisher of this PAPERBACK book is Nicholas Brealey Publishing The date of this copy is 2004 booksalvation have grade it as Good and it will be shipped from our UK warehouse This book is from the Series. Shipping is Free for UK buyers and at a reasonable charge for buyer outside the UK. Book. N° de réf. du vendeur 9781857882063AT3122
Quantité disponible : 1 disponible(s)