The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service - Couverture souple

Freemantle, David

 
9781857883473: The Buzz: 50 Little Things that Make a Big Difference to Worldclass Customer Service

Synopsis

This book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients.

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À propos de l'auteur

David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.