In Pursuit of Quality: Case Against ISO 9000 - Couverture rigide

Seddon, John

Couverture rigide

ISBN 10 : 1860760422 ISBN 13 : 9781860760426

Editeur : Oak Tree Press, 1997

Synopsis

An attack on ISO 9000. John Seddon argues that the ISO standards are not delivering the improved quality they promise, and that in most cases they are actually damaging the companies that have implemented them. Seddon argues that the command-and-control ethos that pervades the ISO way of thinking is precisely what most companies do not need. In its place, Seddon shows how real quality can be achieved in businesses today by viewing the organization as a system and focusing on continuous improvement as the best means to create higher quality products and services. With numerous case studies and examples from actual companies, this book should help managers take a new look at the critical question of how to develop a quality organization.

Détails de l'édition

• Éditeur: Oak Tree Press
• Date d'édition: 1997
• Langue: anglais
• ISBN 10: 1860760422
• ISBN 13: 9781860760426
• Reliure: Relié
• Nombre de pages: 240
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible