Agents of Change: The Manager's Guide to Planning and Leading Change Projects - Couverture souple

Maher, Hilary; Hall, Pauline

 
9781860760907: Agents of Change: The Manager's Guide to Planning and Leading Change Projects

Synopsis

Today's volatile work environment means that only the capacity to change can assure the survival of organizations. This manual covers customer-care initiatives, responding to globalization, or demands for increased financial accountability, showing what, and what not, to do.

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