Bar Service Levels 1 & 2: Nvq/Svq - Couverture souple

Hayter, Roy

Couverture souple

ISBN 10 : 1861527101 ISBN 13 : 9781861527103

Editeur : Cengage Learning Vocational, 1996

Synopsis

This resource helps staff provide the quality of service that customers expect when they visit a pub or bar. It builds the skills and knowledge that is learnt in the workplace. The book covers the needs of candidates on NVQ/SVQ Serving Food and Drink (Bar) at levels 1 and 2. All seven units of bar service are included, with the 3 additional level 2 units on cellar work, cocktails and table and drink service. Roy Hayter brings together customer care, hygiene and safety, the law on alcohol, product knowledge, and selling and working effectively. He pulls out the key points and puts them in the context of preparing and serving drinks. It features checklists, diagrams, photographs and a glossary, and is suitable for work- and college-based training, as well as for open learning and self-study.

Détails de l'édition

• Éditeur: Cengage Learning Vocational
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 1861527101
• ISBN 13: 9781861527103
• Reliure: Broché
• Nombre de pages: 128
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible