The Control Theory Manager: Combining the Control Theory of William Glasser with the Wisdom of W. Edwards Deming to Explain Both What Quality is and What Lead-Managers Can Do to Achieve it - Couverture souple
Synopsis
Many managers are well aware that they are losing market share to quality foreign competition, especially to Japanese companies. Western managers seem unable to put the ideas of Quality Management into practice. This is because common sense urges managers to "boss-manage" workers in an attempt to make them productive. While bossing will produce work, dissatisfied "bossed-workers" will not do the quality work that is needed to regain the competitive edge. Glasser teaches that to achieve quality, managers must give up their common sense and replace it with control theory so they can practice a new way to manage, called lead-management. He argues that only workers who are lead-managed will consistently do the quality work so urgently needed.
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Biographie de l'auteur
William Glasser, M.D., is a world-renowned psychiatrist who lectures widely. His numerous books have sold 1.7 million copies, and he has trained thousands of counselors in his Choice Theory and Reality Therapy approaches. He is also the president of the William Glasser Institute in Los Angeles.
Présentation de l'éditeur
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
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