IT Service Continuity Management A Complete Guide - Couverture souple

The Art Of Service - IT Service Continuity Management Publishing

Couverture souple

ISBN 10 : 1867423820 ISBN 13 : 9781867423829

Editeur : 5STARCooks, 2020

Synopsis

IT Service Continuity Management is the backbone of reliable digital operations, yet many organizations fail to embed it into daily practice. Disconnected processes, unclear ownership, and outdated templates leave critical services exposed to disruption. This guide delivers a practical, results-driven approach that transforms uncertainty into measurable resilience.

The Self-Assessment methodology presents hundreds of targeted questions organized across the seven RDMAICS criteria - Recognize, Define, Measure, Analyze, Improve, Control, Sustain. Users score each item on a 1-5 scale, and the system automatically generates a radar-chart Scorecard that pinpoints exact gaps in governance, risk analysis, performance metrics, and sustainment. Even readers with limited background can complete a comprehensive diagnostic in a single workday and instantly see where improvement effort is needed.

Included Professional Toolkit (55+ Practitioner Tools): Every deliverable has been validated against the current IT Service Continuity landscape and updated before it reaches you, so you can open a file, insert your data, and present it to stakeholders the same day. The Platinum Tier starts with three centrepiece assets: a master implementation playbook, a week-by-week 90-day roadmap that assigns owners, deliverables, and acceptance criteria, and a master dashboard that consolidates key metrics, formulas, targets, and data sources. Supporting sections cover Getting Started, Self-Assessment and Diagnostics, Requirements and Goal Setting, Models and Frameworks, Processes and Execution, Performance and KPIs, Quality and Governance, Sustainment and Improvement, Advanced Topics, and Reference and Quick Cards. The collection includes roughly 36 Excel workbooks and 24 PDF guides, each built specifically for IT Service Continuity Management rather than generic templates. Every Excel workbook contains an Instructions sheet, a working sheet, and a Pro Tips & Common Mistakes sheet; each PDF includes Pro Tips, Common Mistakes, and a Quick Reference section. A START HERE guide enables the first tools to be operational within thirty minutes.

All purchases include Lifetime Updates. As standards evolve and new best practices emerge, you receive refreshed content and updated toolkit materials, ensuring your organization always works with the most current guidance without additional cost.

This book is designed for Compliance Managers, IT Service Continuity Leads, and Business Continuity Architects who must demonstrate measurable resilience to senior leadership or auditors. It is especially useful when preparing for an audit, launching a new service line, or rebuilding a fragmented continuity program.

Developed by The Art of Service, business process architects serving over 100,000 professionals across 160 countries since 2000. Every book and toolkit draws on 25 years of operational excellence research and a continuously updated knowledge base spanning hundreds of industry frameworks.

Détails de l'édition

• Éditeur: 5STARCooks
• Date d'édition: 2020
• Langue: anglais
• ISBN 10: 1867423820
• ISBN 13: 9781867423829
• Reliure: Broché
• Nombre de pages: 320
• Coordonnées du fabricant: non disponible
• Personne responsable: Buchpark GmbH; gpsr@buchpark.de; ; Krügerweg 1; Trebbin; Brandenburg; 14959; Allemagne