Making Assertiveness Happen: A Simple and Effective Guide to Developing Assertiveness Skills - Couverture souple

Burns, Robert

Couverture souple

ISBN 10 : 1875889345 ISBN 13 : 9781875889341

Editeur : Allen & Unwin, 2001

Synopsis

Assertiveness is a positive communication skill that can foster effective working relationships, reduce stress levels and maximise performance. Demonstrating how assertiveness can enhance both individual performance and the well being of the entire work group, this skill-building practical guide encourages positive change for greater workplace effectiveness and satisfaction. When individuals learn to stand their ground while respecting the interest of their fellow team members and the larger organisation, a work group can function effectively and harmoniously. Included is vital advice on what works and what does not, what tricks to use and what traps to avoid.

A propos du livre

À propos de l'auteur

Professor Robert Burns has a wealth of experience in training and facilitating workshops to develop and enhance professional and life skills. He is a distinguished academic and writer who has published several successful books in the areas of psychology, stress management, adult learning, career guidance and business skills.

Détails de l'édition

• Éditeur: Allen & Unwin
• Date d'édition: 2001
• Langue: anglais
• ISBN 10: 1875889345
• ISBN 13: 9781875889341
• Reliure: Broché
• Nombre de pages: 120
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible