Currently, little is known about library experience and success in providing Internet-based services to library patrons. Some studies conducted in the United States indicate that this is an area of great uncertainty, into which libraries are hesitant to venture. Issues such as planning, budgeting and costs, and types of services are some of the areas of concern. World Libraries on the Information Superhighway: Preparing for the Challenges of the New Millennium explores issues of Internet-based services in libraries and provides practitioners and educators with examples of libraries that have achieved success in this important emerging information area.
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John Carlo Bertot is an Associate Professor in the School of Information Science and Policy, University at Albany, State University of New York. He teaches courses in library technology planning and technology applications, telecommunications policy and information policy. He is the co-author, with Charles R. McClure of Moving toward More Effective Public Library Access: The 1998 National Survey of Public Library Outlet Internet Connectivity (United States National commission on Libraries and Information Science, 1999). With Charles R. McClure, Bertot has published several studies of U.S. and Victoria, Australia public library Internet connectivity as well as articles on the use of electronic networked resources by public and state libraries. Bertot and McClure are co-principal investigators for an U.S. Institute of Museum and Library Services National Leadership grant to develop national network statistics and performance measures for public libraries. Patricia Diamond Fletcher is associate professor of Public Policy and Director of the Electronic Government Certificate Program at UMBC. She has done extensive research in the area of information resources management, including information policy and electronic government in federal, state and local governments in the U.S. She received a doctorate in information science from Syracuse University.
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