Articles liés à Designing Effective Call Centers
Synopsis
This book is the companion to "The Executive Guide to Six Sigma Call Centers" which is for executives. this book is for the call center engineers, analysis, and designers.Do you know the benefits of sigma design for the call center world? Does reducing cost at your center sound good to you? How about reducing cost while providing BETTER service? Chapter 16 shows you how a Six Sigma design can provide better service at a lower cost than traditional approaches.Success doesn't just happen-it requires careful planning. The first step is determining the correct design for your call center or help desk. Author James Abbott walks readers through what can and can't be managed, who should be making what types of decisions, and how to create and use a metric blueprint. He covers the necessary design terms so all of the players can communicate effectively. And he explains the essential role of Six Sigma in any well-designed center.
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Présentation de l'éditeur
This book is the companion to "The Executive Guide to Six Sigma Call Centers" which is for executives. this book is for the call center engineers, analysis, and designers. Do you know the benefits of sigma design for the call center world? Does reducing cost at your center sound good to you? How about reducing cost while providing BETTER service? Chapter 16 shows you how a Six Sigma design can provide better service at a lower cost than traditional approaches. Success doesn't just happen-it requires careful planning. The first step is determining the correct design for your call center or help desk. Author James Abbott walks readers through what can and can't be managed, who should be making what types of decisions, and how to create and use a metric blueprint. He covers the necessary design terms so all of the players can communicate effectively. And he explains the essential role of Six Sigma in any well-designed center.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Designing Effective Call Centers
Edité par
Robert Houston Smith Publishers, 2024
ISBN 10 : 1887355103
ISBN 13 : 9781887355100
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Vendeur : Goodwill of Silicon Valley, SAN JOSE, CA, Etats-Unis
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Etat : very_good. Supports Goodwill of Silicon Valley job training programs. The cover and pages are in very good condition! The cover and any other included accessories are also in very good condition showing some minor use. The spine is straight, there are no rips tears or creases on the cover or the pages. N° de réf. du vendeur GWSVV.1887355103.VG
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Designing Effective Call Centers
Edité par
Robert Houston Smith Publishers, 2008
ISBN 10 : 1887355103
ISBN 13 : 9781887355100
Neuf
Couverture rigide
Vendeur : Revaluation Books, Exeter, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Hardcover. Etat : Brand New. 1st edition. 264 pages. 9.10x6.10x0.90 inches. In Stock. N° de réf. du vendeur zk1887355103
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