- Author is an Internet and software consultant with 25 years of experience. - User-friendly tips written in plain English with the novice to experienced user in mind. - Alphabetical tip cross reference index. - Features include comprehensive coverage of e-mail features, AOL and Internet browsing, searching and finding information, chat lines, Instant Messenger, buddy lists, message boards, and newsgroups, and in-depth information on advanced topics, including privacy and security, AOL customizations, and problem solving and errors.
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Kirk Paul Lafler has worked as a software consultant for the last 25 years. As founder of Software Intelligence Corporation in 1983, Kirk provides IT services provider to Fortune 1000 companies and government installations by designing and developing application software solutions, and providing comprehensive training and custom programming services. Since 1983, Kirk has provided consulting services and training to Fortune 1000 companies and government installations, lending his expertise in application design and development, training, and custom programming services. Kirk has written four books and more than one hundred articles on technology and software. He's also a frequent speaker at SAS and Oracle user group conferences and events. Kirk graduated from the University of Miami with a bachelor's degree and a master's degree in management science systems analysis. He can be reached at KirkLafler@cs.com or through his website at Software-Intelligence.com.
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