Win Win Resolving Workplace Conflict: 12 Stories - Couverture souple

Lewis, Clive

Couverture souple

ISBN 10 : 1903905702 ISBN 13 : 9781903905708

Editeur : RoperPenberthy Publishing Ltd, 2011

A propos du livre

Revue de presse

The stories really brought to life the experience of the mediator and made me feel like I was part of the mediation process. It was a memorable way to learn from Clive's experience and it confirmed to me that the mediation process can resolve conflict and re-build productive relationships in even the most difficult of situations. --Leigh Lafever-Ayer, Corporate HR Manager, UK and Ireland, Enterprise Rent-A-Car UK Limited

Once again, Clive Lewis has given us a powerful presentation of why mediation matters. It should be read and acted on by anyone who is serious about competent management. --Alison Brimelow, former president, European Patent Office

The stories are so well written that the entire book is a tour de force for leaders that want to learn about how to resolve conflict in the work environment. --Dr Noorzaman Rashid, Director Board and Leadership Services, Harvey Nash

Présentation de l'éditeur

This book presents a series of 12 stories that bring to life tales of difficulty and the role played by the author as a mediator and dispute resolution specialist. The gripping stories are told through the eyes of the author and contain the background to the conflict, the efforts made in attempting to achieve resolution and a set of observations on what happened. This book will be of benefit to anyone dealing with workplace conflict.

Détails de l'édition

• Éditeur: RoperPenberthy Publishing Ltd
• Date d'édition: 2011
• Langue: anglais
• ISBN 10: 1903905702
• ISBN 13: 9781903905708
• Reliure: Broché
• Nombre de pages: 208
• Éditeur: Roper Grace
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible