BSAVA Manual of Small Animal Practice Management and Development - Couverture souple

Clarke, Carole; Chapman, Marion

Couverture souple

ISBN 10 : 1905319401 ISBN 13 : 9781905319404

Editeur : British Small Animal Veterinary Association, 2012

Synopsis

BSAVA MANUAL OF SMALL ANIMAL PRACTICE MANAGEMENT AND DEVELOPMENT by CAROLE CLARKE, MARION CHAPMAN, 9781905319404

A propos du livre

Biographie de l'auteur

Carole Clarke MA VetMB CVPM MRCVS
Carole graduated from Cambridge University Veterinary School in1981, and set up in small animal practice in Norfolk with herhusband, David in 1984.  The practice, a veterinary hospitaland nurse training practice, now employs more than 30 people,including seven other vets. It relocated in 1990 to former millbuildings and has recently been refurbished.  Having been thefirst to gain both the Investors in People award in 1996, and IiPGold recognition in 2010, the practice also holds the Health andWellbeing Award. It won a National Training Award in 1999 for itsprogramme of mentoring and empowerment of staff, and has twice beenPet Plan Practice of the year. Concentrating on strategic andmanagement issues, Carole has published many articles and spoken atinternational conferences on management topics.  She is a pastpresident of VPMA (2001–2) and was awarded the CVPM in 1996.

Marion Chapman
Marion started her career as a veterinary nurse in a busy smallanimal practice, moving on to work in the veterinary pharmaceuticalindustry.  This was followed by 3 years with a large petfoodmanufacturer, during which time she gave presentations at variousmarketing seminars and ran communication skills workshops. Marionthen went on to work for one of the main veterinary wholesalers,spending much time at practices discussing businessmanagement.  After obtaining her Certificate in Marketing, shewas employed for 6 years as a regional manager for a multi–sitepractice in London. She currently works as a practice manager atElands Veterinary Clinic, a small animal first–opinion and referralpractice in Kent.  Marion has been a speaker at BVNA Congressand has also spent 3 years on the council of the VeterinaryPractice Management Association.

Quatrième de couverture

This is more than just a management book! Written by a range ofexperienced authors who have designed and built surgeries, managedveterinary staff, bought and used the equipment, and cleanedthe floors , this Manual brings ideas and guidelines thatwill be useful in improving and running a small animal veterinarybusiness, whether established or new. 

Following a brief foray into the construction planning process,each area of the practice, both clinical and non–clinical, isconsidered in detail –– its design, equipment and maintenance, andthe organization and management of the clinical and support teams. The second part of the Manual deals with communication andpeople management issues, including leadership skills andself–management, together with the ethical and legal frameworkwithin which vets and vet nurses work. Thirdly, the businessaspects of veterinary practice are explored, including planning,finance, marketing, the client experience and clinicalgovernance.

As well as being a daily source of information for veterinarysurgeons and managers in companion animal practice, the Manual helpsupport studies for certificates in practice management. It willaid preparation for PSS and VMD inspections, and will be of benefitto all practitioners wanting to improve their quality of service,premises and facilities, and the management of their clinical andsupport teams. Examples of forms, protocols and SOPs are giventhroughout and the book has a wealth of images to complement andenhance the text .

The first BSAVA Manual of Practice Improvement waspublished in 1972; this completely new Manual will inspire andsupport a new generation of veterinary surgeons in their careers insmall animal practice.

Détails de l'édition

• Éditeur: British Small Animal Veterinary Association
• Date d'édition: 2012
• Langue: anglais
• ISBN 10: 1905319401
• ISBN 13: 9781905319404
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 544
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible