IT Service Management Foundation Practice Questions: For ITIL® V3 Foundation Exam Candidates - Couverture souple

Gannon, Tony; Mann, Steve; Mear, Nigel

Couverture souple

ISBN 10 : 1906124183 ISBN 13 : 9781906124182

Editeur : BCS, The Chartered Institute for IT, 2009

Synopsis

The most authoritative guide to preparing for the ITIL® V3 Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and provides a wealth of background knowledge. This guide utilises the experience of three established independent service management consultants who are members of the ISEB examination panel and are experienced Service Management Lecturers. An ITIL® Licensed Product.

A propos du livre

À propos de l?auteur

Nigel Mear has been involved in Service Management for nearly 25 years and is an accredited ITIL trainer, ISEB examiner, professionally accredited business coach, and an accomplished ITSM consultant

Détails de l'édition

• Éditeur: BCS, The Chartered Institute for IT
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 1906124183
• ISBN 13: 9781906124182
• Reliure: Broché
• Nombre de pages: 100
• Éditeur: Mann Steve
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible