Synopsis
ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objective is to provide guidance for organisations that provide IT services. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL® Licensed Product.
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À propos de l?auteur
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.
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