Operational Support and Analysis: A Guide for ITIL® V3 Exam Candidates - Couverture souple

Sansbury, John

Couverture souple

ISBN 10 : 1906124590 ISBN 13 : 9781906124595

Editeur : BCS, The Chartered Institute for IT, 2011

Synopsis

This user-friendly book aims to assist candidates pass the ITIL® OSA Intermediate examination. It not only references the source material from the core ITIL texts but also gives practical guidance based on real life. Exam candidates no longer have to rely just on their memory and revision, but are able to draw on their understanding of the material and thereby significantly increase their chance of success in both the examination and the adoption of the principles in their professional life. An ITIL® Licensed Product.

A propos du livre

À propos de l?auteur

John Sansbury is a Senior ITIL Examiner, a Fellow of the BCS and the Institute of Service Management. He has shunned the technical aspects of IT, largely because he finds them boring. Instead, he has excelled at helping organisations deliver business value from IT. As a practitioner, John learnt his trade with Philips and London Electricity.

Détails de l'édition

• Éditeur: BCS, The Chartered Institute for IT
• Date d'édition: 2011
• Langue: anglais
• ISBN 10: 1906124590
• ISBN 13: 9781906124595
• Reliure: Broché
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible