Synopsis
ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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IT Service Management: A guide for ITIL Foundation Exam candidates
Edité par
BCS, The Chartered Institute for, 2012
ISBN 10 : 1906124930
ISBN 13 : 9781906124939
Ancien ou d'occasion
paperback
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less. N° de réf. du vendeur G1906124930I4N00
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It Service Management: A Guide for ITIL Foundation Exam Candidates
Edité par
British Computer Society, 2012
ISBN 10 : 1906124930
ISBN 13 : 9781906124939
Ancien ou d'occasion
Couverture souple
Vendeur : Anybook.com, Lincoln, Royaume-Uni
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Etat : Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. Clean from markings. In good all round condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,500grams, ISBN:9781906124939. N° de réf. du vendeur 9148722
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