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Présentation de l'éditeur
ITIL(r) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The guide introduces ITIL to Foundation Examination candidates and offers a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL(r). It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL(r) licensed product.
Biographie de l'auteur
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ISEB examiner. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a Senior ITIL Examiner.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
- ÉditeurBCS, The Chartered Institute for IT
- Date d'édition2012
- ISBN 10 1906124930
- ISBN 13 9781906124939
- ReliureBroché
- Langueanglais
- Numéro d'édition2
- Nombre de pages200
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
Edité par
British Computer Society, 2012
ISBN 10 : 1906124930
ISBN 13 : 9781906124939
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IT Service Management: A Guide for ITIL Foundation Exam Candidates
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BCS, 2012
ISBN 10 : 1906124930
ISBN 13 : 9781906124939
Ancien ou d'occasion
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It Service Management: A Guide for ITIL Foundation Exam Candidates
Edité par
British Computer Society, 2012
ISBN 10 : 1906124930
ISBN 13 : 9781906124939
Ancien ou d'occasion
Couverture souple
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