Practical Insights on Customer Service: An African Perspective - Couverture souple

Chinunda, Emmanuel Danstan

 
9781906704858: Practical Insights on Customer Service: An African Perspective
Couverture souple
ISBN 10 : 1906704856 ISBN 13 : 9781906704858
Editeur : Adonis & Abbey Publishers Ltd, 2011

Synopsis

Practical Insights On Customer Service offers an African perspective on the thorny question of customer care. It challenges readers to reflect on the current challenges in Africa and how effective customer care can help to unlock some of the opportunities available in the continent. It highlights the common problems organizations face in the continent and recommends ways of enhancing the principles of customer service. Written in a reader-friendly language, the book also conscientises the readers and organizations to simple, but often overlooked winning formulae in life-customer service.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Emmanuel Danstan Chinunda holds a Master of Business Administration (MBA) Degree from Management College of Southern Africa (South Africa) and a post graduate certificate in Business Counselling from the University of Durham (UK). One of the most sought after speakers in Malawi, he is on the board of several companies and also runs his own consultancy firm, Arch Professionals, which offers professional training in customer service, sales, team building, attitude change, conflict management and strategy development. He also writes a weekly columnist for a local daily newspaper in Malawi.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Adonis & Abbey Publishers Ltd
Date d'édition
2011
Langue
anglais
ISBN 10 
1906704856
ISBN 13 
9781906704858
Reliure
Broché
Nombre de pages
136
Coordonnées du fabricant
non disponible
Personne responsable
non disponible