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Synopsis
In our super-connected world, organizations brands and reputations are shaped to a far greater extent by the personal experience of their employees and customers. We already know that 70% of customers brand perception is determined by their experience with the organization's employees and 41% of customers are loyal due to employee attitude. Authenticity from the tip to the root is the new holy grail for organizations. This book shows how an organization s values and brand can be translated into the daily practices and behaviour of their employees, drawing a golden thread from the boardroom to the front line customer experience. The 31 Practices method weaves together principles and practices from psychology, sociology, philosophy, neuroscience, leadership and business to significantly enhance customer and employee satisfaction and loyalty. It has been successfully adopted by large and small companies, across sectors from around the world
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À propos de l'auteur
Alan Williams is the Managing Director of Servicebrand Global, a consultancy that specialises in customer service. Alison Whybrow is an award-winning Chartered and Registered Psychologist.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
Edité par
-, 2016
ISBN 10 : 1907794352
ISBN 13 : 9781907794353
Ancien ou d'occasion
Couverture rigide
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
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Hardcover. Etat : Very Good. The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9781907794353
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
Edité par
LID Publishing, United Kingdom, London, 2016
ISBN 10 : 1907794352
ISBN 13 : 9781907794353
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. In our super-connected world, organizations brands and reputations are shaped to a far greater extent by the personal experience of their employees and customers. We already know that 70% of customers brand perception is determined by their experience with the organization's employees and 41% of customers are loyal due to employee attitude. Authenticity from the tip to the root is the new holy grail for organizations. This book shows how an organization s values and brand can be translated into the daily practices and behaviour of their employees, drawing a golden thread from the boardroom to the front line customer experience. The 31 Practices method weaves together principles and practices from psychology, sociology, philosophy, neuroscience, leadership and business to significantly enhance customer and employee satisfaction and loyalty. It has been successfully adopted by large and small companies, across sectors from around the world. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. N° de réf. du vendeur GOR005587387
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
Edité par
LID Publishing, 2013
ISBN 10 : 1907794352
ISBN 13 : 9781907794353
Ancien ou d'occasion
Couverture rigide
Vendeur : WeBuyBooks, Rossendale, LANCS, Royaume-Uni
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hardcover. Etat : Good. Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned. N° de réf. du vendeur rev4510107589
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The 31 Practices : Release the Power of Your Organization's Values Every Day
Edité par
LID Publishing, 2016
ISBN 10 : 1907794352
ISBN 13 : 9781907794353
Ancien ou d'occasion
Couverture rigide
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Etat : Very Good. Former library copy. Pages intact with possible writing/highlighting. Binding strong with minor wear. Dust jackets/supplements may not be included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. N° de réf. du vendeur 68938501-20
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The 31 Practices: Release the power of your organization VALUES every day: Release the Power of Your Organization's Values Every Day
Edité par
- -, 2016
ISBN 10 : 1907794352
ISBN 13 : 9781907794353
Ancien ou d'occasion
Couverture rigide
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 4 sur 5 étoiles
Hardcover. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9781907794353
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EUR 4,61
Expédition à EUR 8,36
Expédition depuis Royaume-Uni vers Etats-Unis
Expédition depuis Royaume-Uni vers Etats-Unis
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The 31 Practices: Release the Power of Your Organization's Values Every Day
Vendeur : GoldBooks, Denver, CO, Etats-Unis
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Hardcover. Etat : new. New Copy. Customer Service Guaranteed. N° de réf. du vendeur 52L26_21_1907794352
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Expédition nationale : Etats-Unis
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