Client Listening: Why It Pays and How to Do It - Couverture souple

Dyson, Sally

Couverture souple

ISBN 10 : 1908640987 ISBN 13 : 9781908640987

Editeur : Ark Group, 2013

Synopsis

null

A propos du livre

À propos de l'auteur

SALLy DySON is the founder and director of Firm Sense Limited, a consultancy specialising in providing client listening services and client relationship management advice to law firms. Sally qualified as a solicitor and practised at Slaughter and May. She then worked as an in-house lawyer for nearly a decade before moving on from the pursuit of law to establish Firm Sense. Sally combines expertise in client listening with an in-depth understanding of the legal market to advise law firms on aligning organisational practices and individual behaviour with specific client needs in order to improve client retention, win business, and improve profitability. Sally is an Affiliate Member of and is regulated by the Market Research Society. In the context of optimising client relationships, Sally has developed particular knowledge on the topic of law firm fees and is the author of an Ark report entitled Budgeting and Negotiating Fees with Clients: A Lawyer's Guide. Sally is also a regular speaker at public conferences and private workshops and is a contributor to professional journals

Détails de l'édition

• Éditeur: Ark Group
• Date d'édition: 2013
• Langue: anglais
• ISBN 10: 1908640987
• ISBN 13: 9781908640987
• Reliure: Broché
• Nombre de pages: 100
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne