Phone Genius: The art of non-visual communication - Couverture souple

Mills-Porter, Michelle

Couverture souple

ISBN 10 : 1909116262 ISBN 13 : 9781909116269

Editeur : SRA Books, 2014

Synopsis

Take your communication to a whole new level. Become a Phone Genius! You probably already have a technical manual that tells you how to use your telephone efficiently. Yet there has never been a manual that tells you how to actually communicate effectively using this highly important piece of business equipment. Until now. In Phone Genius you will discover: Why talking to someone you can't see is so much harder than in person. What technology does to your voice and how you can change that. How to recognise behaviour and language patterns so as to pre-empt the needs and wants of others. How to increase your effectiveness over the phone and gain better results. Michelle Mills-Porter passes on her skills in using the telephone as her main tool of communication. Using stories and lessons gleaned from her 25 years of making calls, building business relationships and securing high level appointments, Michelle will show you how you too can become a Phone Genius.

A propos du livre

À propos de l'auteur

Michelle is a leading authority in the field of communication over the phone. She has a proven track record of building successful relationships using just the phone, having worked with directors at Microsoft, Disney, GlaxoSmithKline, Texaco, BT, several premiership football clubs and many leading UK entrepreneurs. While continuing to execute successful business development projects on behalf of her clients, Michelle also runs training programmes for in-house teams as well as apprenticeships and highly sought-after workshop programmes. Michelle's intention is to work with as many people as possible to give them the ability to apply the science of Phone Genius to excel in their communication over the phone. Michelle is also a recognised Global Networking Giant, speaker, trainer, consultant and one of the most recommended people on LinkedIn across the globe. http://www.ethosdevelopmentltd.co.uk/what-is-phone-genius/

Détails de l'édition

• Éditeur: SRA Books
• Date d'édition: 2014
• Langue: anglais
• ISBN 10: 1909116262
• ISBN 13: 9781909116269
• Reliure: Broché
• Nombre de pages: 128
• Coordonnées du fabricant: non disponible
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