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Synopsis
Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty.
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À propos de l'auteur
Alan Williams is the Managing DIrector of Servicebrand Global, a consultancy that specialises in customer service. Alison Whybrow us an award-winning Chartered and Registered Psychologist.
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The 31 Practices: Release the power of your organisation's values every day
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paperback. Etat : Very Good. The 31 Practices: Release the power of your organisation's values every day This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9781912555017
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The 31 Practices: Release the power of your organisation's values every day
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LID Publishing, 2018
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The 31 Practices: Release the power of your organisation's values every day
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LID Publishing 01/t /11 O, 2018
ISBN 10 : 1912555018
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The 31 Practices: Release the power of your organisation's values every day
Edité par
LID Publishing, 2018
ISBN 10 : 1912555018
ISBN 13 : 9781912555017
Ancien ou d'occasion
Couverture souple
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The 31 Practices
Vendeur : Rarewaves USA, HEBRON, KY, Etats-Unis
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Paperback. Etat : New. Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty. N° de réf. du vendeur LU-9781912555017
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The 31 Practices (Paperback)
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Paperback. Etat : new. Paperback. Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude.This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty. How companies can improve customer service and enhance brand loyalty through their employees. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781912555017
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The 31 Practices
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Paperback. Etat : New. Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude. This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty. N° de réf. du vendeur LU-9781912555017
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The 31 Practices
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31 Practices
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The 31 Practices
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur HU-9781912555017
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