The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance - Couverture souple
Synopsis
We live in extraordinary economic times volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers expectations are increasing. Brands are now co-owned by all stakeholders employees, service partners, local communities, investors and customers. <br/><br/> This book explores the idea that a new values economy is emerging. The successful organizations of tomorrow will establish a shared consensus of values between stakeholders providing transparent communications and inclusivity. It then offers a practical enabling methodology: the SERVICEBRAND approach, combining brand identity, employee engagement and customer experience. The SERVICEBRAND approach will redefine the nature of business: one ecosystem of values-driven service for multiple stakeholders driving sustained organizational performance and authentic business success.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
Alan Williams has a track record of success in devising holistic SERVICEBRAND strategies. Alan has more than 30 years of senior leadership experience in customer service-based businesses. <br/><br/> Samuel Williams is a business consultant with BAE Applied Intelligence. Sam has various business roles in customer service and consultancy.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
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LID Publishing, 2021
ISBN 10 : 1912555808
ISBN 13 : 9781912555802
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
Edité par
LID Publishing, 2021
ISBN 10 : 1912555808
ISBN 13 : 9781912555802
Ancien ou d'occasion
Paperback
Vendeur : WorldofBooks, Goring-By-Sea, WS, Royaume-Uni
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The Values Economy : How to Deliver Purpose-Driven Service for Sustained Performance
Edité par
LID Publishing, 2021
ISBN 10 : 1912555808
ISBN 13 : 9781912555802
Ancien ou d'occasion
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
Edité par
LID Publishing, 2021
ISBN 10 : 1912555808
ISBN 13 : 9781912555802
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
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ISBN 10 : 1912555808
ISBN 13 : 9781912555802
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
Edité par
LID Publishing 02/y /11 M, 2021
ISBN 10 : 1912555808
ISBN 13 : 9781912555802
Ancien ou d'occasion
Couverture souple
Vendeur : Bahamut Media, Reading, Royaume-Uni
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The Values Economy
Vendeur : Rarewaves.com USA, London, LONDO, Royaume-Uni
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Paperback. Etat : New. We live in extraordinary economic times - volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers' expectations are increasing. Brands are now co- owned by all stakeholders - employees, service partners, local communities, investors and customers. This book explores the idea that a new 'values economy' is emerging. The successful organizations of tomorrow will establish a shared consensus of values between stakeholders - providing transparent communications and inclusivity. It then offers a practical enabling methodology: the SERVICEBRAND approach, combining brand identity, employee engagement and customer experience. The SERVICEBRAND approach will redefine the nature of business: one ecosystem of values-driven service for multiple stakeholders driving sustained organizational performance and authentic business success. N° de réf. du vendeur LU-9781912555802
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The Values Economy (Paperback)
Vendeur : Grand Eagle Retail, Bensenville, IL, Etats-Unis
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Paperback. Etat : new. Paperback. How to deliver purpose-driven service for sustained performance. We live in extraordinary economic times volatile, uncertain, complex and ambiguous. In the service sector, many traditional approaches are no longer relevant and the landscape of brand identity, employee engagement and customer experience is changing. Organizations no longer own their own brand, while customers expectations are increasing. Brands are now co-owned by all stakeholders employees, service partners, local communities, investors and customers. This book explores the idea that a new values economy is emerging. The successful organizations of tomorrow will establish a shared consensus of values between stakeholders providing transparent communications and inclusivity. It then offers a practical enabling methodology: the SERVICEBRAND approach, combining brand identity, employee engagement and customer experience. The SERVICEBRAND approach will redefine the nature of business: one ecosystem of values-driven service for multiple stakeholders driving sustained organizational performance and authentic business success. AUTHORS: Alan Williams has a track record of success in devising holistic SERVICEBRAND strategies. Alan has more than 30 years of senior leadership experience in customer service-based businesses. Samuel Williams is a business consultant with BAE Applied Intelligence. Sam has various business roles in customer service and consultancy. SELLING POINTS: . How to Deliver Purpose-Driven Service for Sustained Performance . Offering a new approach to business thinkers that puts passion, purpose and inclusivity and the forefront of all business ventures for a more sustained and effective performance . New approach to business and brand identity based on robust academic and industry research and includes a practical operational delivery . Understanding corporate and customer relations and their impact on business revenue Establishing new dynamics through a shared consesus of values for better customer, business and client relations. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781912555802
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The Values Economy
Vendeur : PBShop.store UK, Fairford, GLOS, Royaume-Uni
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PAP. Etat : New. New Book. Shipped from UK. Established seller since 2000. N° de réf. du vendeur HU-9781912555802
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The Values Economy: How to Deliver Purpose-Driven Service for Sustained Performance
Vendeur : Majestic Books, Hounslow, Royaume-Uni
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Etat : New. pp. 224. N° de réf. du vendeur 385865052
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