Towards Outstanding: A Guide to Excellence in Health and Social Care - Couverture souple

Salt, Terri

Couverture souple

ISBN 10 : 1913414698 ISBN 13 : 9781913414696

Editeur : Pavilion Publishing and Media Ltd, 2021

Synopsis

Written by one of the Care Quality Commission's most experienced regulators, Towards Outstanding offers an inside look at the qualities, cultures and approaches that lead to Outstanding ratings in health and social care and shows how any service provider can set out to achieve the same.

Built upon the principle that all services can and should provide excellent care, Towards Outstanding is about learning through reflection and sharing outstanding practice. Senior CQC inspector Terri Salt shows how a mindset of getting the basics right then applying context-specific finishing touches can allow any service to drive improvement and move towards an Outstanding rating. She also explores why, in addition to other patient and organisational benefits, good care is cheaper to provide than poor care. Structuring her advice around the five questions that CQC inspectors use (are services safe, effective, caring, responsive and well-led?), the author draws on personal vignettes to paint a picture of a service where trust, positivity, a shared vision and a commitment to continuous improvement allow staff to generate new ideas, reflect on best practice, raise concerns where necessary and keep the patient at the centre of all activity.

A propos du livre

À propos de l?auteur

TERRI SALT is Inspection Manager for the Care Quality Commission (CQC), and until recently was Head of Hospital Inspection for North London. She is among the most experienced regulators of health and social care in England. She is a registered adult and sick children's nurse and coach, with postgraduate qualifications in public sector leadership, adult education, and healthcare, and is a regular contributor to The British Journal of Nursing. She is the Founder and Director of Towards Outstanding, which offers education and support to health and social care providers and staff wanting to use reflective practice to improve the care and treatment people receive.

Détails de l'édition

• Éditeur: Pavilion Publishing and Media Ltd
• Date d'édition: 2021
• Langue: anglais
• ISBN 10: 1913414698
• ISBN 13: 9781913414696
• Reliure: Broché
• Nombre de pages: 350
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible