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Service Rebellion - The Wolf Pack Standard: Why customers leave, teams drift, and the behavioural system that fixes both - Couverture souple
Synopsis
You're not losing customers to your competitors. You're losing them to the version of your business that shows up when nobody is watching.
If you're honest, the experience they get probably changes depending on who they deal with, how busy things are and whether anyone is paying attention. From the inside that feels normal. From the outside it feels inconsistent. Customers start to hesitate a little more, compare where they never used to and stop talking about you with such high praise. Not because something broke. Because something drifted.
That's not a people problem. It's a standards problem.
Service Rebellion goes inside the business into the leadership decisions, the team behaviours and the daily standards that determine what customers actually experience.
At the centre is the Wolf Pack Standard, a clear line of what good looks like which is understood and protected by everyone in the business, especially when it's busy, messy or under pressure.
Because customers don't experience your best intentions. They experience what actually happens.
When that standard holds, something powerful builds. Trust. Certainty. Loyalty. It’s the buffer that keeps customers with you when things aren't perfect and protects the business you've worked hard to grow
Justin Herald is an eight time international bestselling author who has spent more than 25 years working with businesses of every size on exactly this. Service Rebellion is his ninth book and the culmination of everything he has learned about why standards drift and what it takes to make them hold.
Whether you run a team of fifty or operate on your own, if you have customers this book was written for you.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
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Service Rebellion - The Wolf Pack Standard: Why customers leave, teams drift, and the behavioural system that fixes both
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Service Rebellion
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Service Rebellion (Paperback)
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Paperback. Etat : new. Paperback. You're not losing customers to your competitors. You're losing them to the version of your business that shows up when nobody is watching.If you're honest, the experience they get probably changes depending on who they deal with, how busy things are and whether anyone is paying attention. From the inside that feels normal. From the outside it feels inconsistent. Customers start to hesitate a little more, compare where they never used to and stop talking about you with such high praise. Not because something broke. Because something drifted.That's not a people problem. It's a standards problem.Service Rebellion goes inside the business into the leadership decisions, the team behaviours and the daily standards that determine what customers actually experience.At the centre is the Wolf Pack Standard, a clear line of what good looks like which is understood and protected by everyone in the business, especially when it's busy, messy or under pressure. Because customers don't experience your best intentions. They experience what actually happens.When that standard holds, something powerful builds. Trust. Certainty. Loyalty. It's the buffer that keeps customers with you when things aren't perfect and protects the business you've worked hard to grow. Service Rebellion shows you how to raise the standard and build trust that keeps customers with you even when things aren't perfect. This item is printed on demand. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781923765030
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Service Rebellion
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Service Rebellion - The Wolf Pack Standard: Why customers leave, teams drift, and the behavioural system that fixes both
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Service Rebellion
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Service Rebellion
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Service Rebellion (Paperback)
impression à la demandeVendeur : AussieBookSeller, Truganina, VIC, Australie
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Paperback. Etat : new. Paperback. You're not losing customers to your competitors. You're losing them to the version of your business that shows up when nobody is watching.If you're honest, the experience they get probably changes depending on who they deal with, how busy things are and whether anyone is paying attention. From the inside that feels normal. From the outside it feels inconsistent. Customers start to hesitate a little more, compare where they never used to and stop talking about you with such high praise. Not because something broke. Because something drifted.That's not a people problem. It's a standards problem.Service Rebellion goes inside the business into the leadership decisions, the team behaviours and the daily standards that determine what customers actually experience.At the centre is the Wolf Pack Standard, a clear line of what good looks like which is understood and protected by everyone in the business, especially when it's busy, messy or under pressure. Because customers don't experience your best intentions. They experience what actually happens.When that standard holds, something powerful builds. Trust. Certainty. Loyalty. It's the buffer that keeps customers with you when things aren't perfect and protects the business you've worked hard to grow. Service Rebellion shows you how to raise the standard and build trust that keeps customers with you even when things aren't perfect. This item is printed on demand. Shipping may be from our Sydney, NSW warehouse or from our UK or US warehouse, depending on stock availability. N° de réf. du vendeur 9781923765030
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Service Rebellion (Paperback)
impression à la demandeVendeur : CitiRetail, Stevenage, Royaume-Uni
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Paperback. Etat : new. Paperback. You're not losing customers to your competitors. You're losing them to the version of your business that shows up when nobody is watching.If you're honest, the experience they get probably changes depending on who they deal with, how busy things are and whether anyone is paying attention. From the inside that feels normal. From the outside it feels inconsistent. Customers start to hesitate a little more, compare where they never used to and stop talking about you with such high praise. Not because something broke. Because something drifted.That's not a people problem. It's a standards problem.Service Rebellion goes inside the business into the leadership decisions, the team behaviours and the daily standards that determine what customers actually experience.At the centre is the Wolf Pack Standard, a clear line of what good looks like which is understood and protected by everyone in the business, especially when it's busy, messy or under pressure. Because customers don't experience your best intentions. They experience what actually happens.When that standard holds, something powerful builds. Trust. Certainty. Loyalty. It's the buffer that keeps customers with you when things aren't perfect and protects the business you've worked hard to grow. Service Rebellion shows you how to raise the standard and build trust that keeps customers with you even when things aren't perfect. This item is printed on demand. Shipping may be from our UK warehouse or from our Australian or US warehouses, depending on stock availability. N° de réf. du vendeur 9781923765030
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