ICMI's Pocket Guide to Call Center Management Terms - Couverture souple

Cleveland, Brad

 
9781932558005: ICMI's Pocket Guide to Call Center Management Terms
Couverture souple
ISBN 10 : 1932558004 ISBN 13 : 9781932558005
Editeur : ICMI, 2004

Synopsis

Everything in the call center industry seems to be expanding—contact channels, customer and employee expectations, technology options and the overall role of the call center. With so much growth and expansion, we at ICMI thought it might be refreshing to introduce something small enough to fit inside a busy manager’s pocket. But don’t let the size fool you. While ICMI’s Pocket Guide to Call Center Management Terms may be diminutive in nature, it can have a big impact on the knowledge, eloquence and insight of those working in this dynamic profession. With a comprehensive—though compact—guide to just about every industry acronym, as well as concise definitions of every term a manager or supervisor should know, this pocket guide aims to promote consistency and clarity in the way that call center professionals worldwide communicate, cooperate and strive to understand this exciting field.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Everything in the call center industry seems to be expanding—contact channels, customer and employee expectations, technology options and the overall role of the call center. With so much growth and expansion, we at ICMI thought it might be refreshing to introduce something small enough to fit inside a busy manager’s pocket. But don’t let the size fool you. While ICMI’s Pocket Guide to Call Center Management Terms may be diminutive in nature, it can have a big impact on the knowledge, eloquence and insight of those working in this dynamic profession. With a comprehensive—though compact—guide to just about every industry acronym, as well as concise definitions of every term a manager or supervisor should know, this pocket guide aims to promote consistency and clarity in the way that call center professionals worldwide communicate, cooperate and strive to understand this exciting field.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
ICMI
Date d'édition
2004
Langue
anglais
ISBN 10 
1932558004
ISBN 13 
9781932558005
Reliure
Broché
Nombre de pages
100
Coordonnées du fabricant
non disponible
Personne responsable
non disponible