The Integrated Marketing Communications (IMC) Handbook is a comprehensive survey of the fast-growing field of integrated marketing communications, the new discipline that merges the fields of advertising, marketing, direct marketing, and marketing communications. Contents: Solving Marketing Problems with an Integrated Process What is a Brand (And Why Does it Matter?) Customer Relationship Management Creative Strategy in Integrated Marketing Communications An Introduction to Database Marketing Media Planning: The Business End of Advertising The Economics of Database Marketing Search Engine Optimization B2B Marketing B2B Lead Generation Consumer Privacy Multichannel Marketing History Matters: International Direct Marketing From 1981 Multicultural Marketing Contacts & Call Centres Social Media Marketing Mobile Marketing and the Mobile Decade DRTV & Integrated Marketing Plus 19 cases on B2B, B2C, and Non-Profits
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