Articles liés à Service Design: From Insight to Inspiration
Synopsis
We have unsatisfactory experiences when we use banks, buses, health services and insurance companies. They don't make us feel happier or richer. Why are they not designed as well as the products we love to use such as an Apple iPod or a BMW? The 'developed' world has moved beyond the industrial mindset of products and the majority of 'products' that we encounter are actually parts of a larger service network. These services comprise people, technology, places, time and objects that form the entire service experience. In most cases some of the touchpoints are designed, but in many situations the service as a complete ecology just "happens" and is not consciously designed at all, which is why they don't feel like iPods or BMWs. One of the goals of service design is to redress this imbalance and to design services that have the same appeal and experience as the products we love, whether it is buying insurance, going on holiday, filling in a tax return, or having a heart transplant. Another important aspect of service design is its potential for design innovation and intervention in the big issues facing us, such as transport, sustainability, government, finance, communications and healthcare. Given that we live in a service and information age, a practical, thoughtful book about how to design better services is urgently needed.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l?auteur
The book is a collaboration between Andy Polaine and live|work founders, Ben Reason and Lavrans Løvlie. live|work are regarded as one of pioneers of Service Design as a discipline and one of the leading agencies working in service design and innovation. Their work and writing has been featured in numerous publications and books. Andy Polaine has many years' experience as an interaction designer and lecturer and now researches and teaches Service Design in Switzerland. He has also worked as a design journalist for over a decade.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Service Design: From Insight to Implementation
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
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Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.95. N° de réf. du vendeur G1933820330I3N00
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Image d'archives
Service Design: From Insight to Implementation
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.95. N° de réf. du vendeur G1933820330I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
Service Design: From Insight to Implementation
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.95. N° de réf. du vendeur G1933820330I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
Service Design: From Insight to Implementation
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Good. No Jacket. Pages can have notes/highlighting. Spine may show signs of wear. ~ ThriftBooks: Read More, Spend Less 0.95. N° de réf. du vendeur G1933820330I3N00
Quantité disponible : 1 disponible(s)
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Service Design: From Insight to Implementation
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
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Service Design : From Insight to Inspiration
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
Couverture souple
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Service Design : From Insight to Inspiration
Edité par
Rosenfeld Media, 2013
ISBN 10 : 1933820330
ISBN 13 : 9781933820330
Ancien ou d'occasion
Couverture souple
Vendeur : GreatBookPricesUK, Woodford Green, Royaume-Uni
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Etat : good. May show signs of wear, highlighting, writing, and previous use. This item may be a former library book with typical markings. No guarantee on products that contain supplements Your satisfaction is 100% guaranteed. Twenty-five year bookseller with shipments to over fifty million happy customers. N° de réf. du vendeur 28978550-5
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Service Design
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Service Design
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Service Design: From Insight to Inspiration (Paperback or Softback)
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ISBN 10 : 1933820330
ISBN 13 : 9781933820330
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