Customer Service Rules!: 52 Ways to Create A Customer-Centric Business - Couverture souple

Gallegos, Don

 
9781938406393: Customer Service Rules!: 52 Ways to Create A Customer-Centric Business
Couverture souple
ISBN 10 : 1938406397 ISBN 13 : 9781938406393
Editeur : Brigantine Media, 2014

Synopsis

“The customer is not always right, but he or she is always the customer.” That’s customer service expert Don Gallegos’ mantra. His 52 Rules will help you create a company that is focused on giving the best customer service ever. Gallegos’ long experience as president of 70-store supermarket chain King Soopers is the basis for the Rules: welcoming customer complaints, empowering employees to handle customers’ problems, learning from the best customer service companies, and much more. Read one rule a week—or all 52 at once! Don Gallegos’ Customer Service Rules! is your guide to building a business centered on your customers.

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À propos de l?auteur

Don Gallegos is a speaker and consultant for businesses on the topic of customer service. He is the retired president of King Soopers, a large chain of supermarkets, now part of Kroger. His first book, Win the Customer, Not the Argument, was published in 2005 and is in its fourth printing. Gallegos is a native of Denver, Colorado, and is an active community philanthropist there.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Brigantine Media
Date d'édition
2014
Langue
anglais
ISBN 10 
1938406397
ISBN 13 
9781938406393
Reliure
Broché
Illustrateur
Hickner Steve
Nombre de pages
104
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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