Customer and User Experience Maps: Step-By-Step Guide 2nd Edition - Couverture souple

Curedale, Robert

 
9781940805467: Customer and User Experience Maps: Step-By-Step Guide 2nd Edition
Couverture souple
ISBN 10 : 1940805465 ISBN 13 : 9781940805467
Editeur : Design Community College Inc., 2019

Synopsis

In this book is described one of the most powerful tools available to craft superior experiences for your customers. It can transform your organization, and dramatically improve your customer satisfaction and your bottom line. Many goods and services are not truly distinctive. An experience map is a customer-focused process map that focuses on the nature and quality of the experience from the perspective of your customer. An experience map progresses through the service steps as a customer would experience them as they happen.

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Éditeur
Design Community College Inc.
Date d'édition
2019
Langue
anglais
ISBN 10 
1940805465
ISBN 13 
9781940805467
Reliure
Broché
Nombre de pages
251
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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