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Sticky Customer Service: Stop Churning Customers and Start Growing Your Business - Couverture rigide

Livre 1 sur 4: Sticky Success Strategies

DeHaan, Peter Lyle

 
9781948082600: Sticky Customer Service: Stop Churning Customers and Start Growing Your Business
Couverture rigide
ISBN 10 : 1948082608 ISBN 13 : 9781948082600
Editeur : Rock Rooster Books, 2021

Synopsis

Do you lose customers about as fast as you gain them?


It doesn't have to be that way.


Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.


With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.


You'll discover:


  • The three key areas where customer service occurs and why they must work together.
  • How to avoid common errors that too many business's make.
  • Why delighting customers is not the best approach and sets up future failure.

Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well.

Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.

Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get.

Get Sticky Customer Service and turn customer retention into a strength.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Peter Lyle DeHaan is an entrepreneur and businessman who has managed, owned, and started multiple businesses over his career. Common themes at every turn have included customer service, sales and marketing, and leadership and management. He shares his lifetime of business experience and personal insights through his books, articles, and blogs to encourage, inspire, and occasionally entertain.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Rock Rooster Books
Date d'édition
2021
Langue
anglais
ISBN 10 
1948082608
ISBN 13 
9781948082600
Reliure
Relié
Nombre de pages
204
Coordonnées du fabricant
non disponible
Personne responsable
Buchpark GmbH
gpsr@buchpark.de

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