Everything Customer Experience: A Complete Resource - 3 Books in One - Couverture souple

DeMaio, Carlo

Couverture souple

ISBN 10 : 1950219534 ISBN 13 : 9781950219537

Editeur : DaRad, 2025

Synopsis

Unlock the full potential of your business with this comprehensive collection of customer experience strategies, tools, and insights. Everything Customer Experience brings together three essential volumes by expert Carlo A. DeMaio into one set.

Whether you're just beginning your CX journey or looking to elevate your existing efforts, this box set offers everything you need to build loyalty, increase satisfaction, and drive measurable business growth.

📘 The Customer Centricity Index
Explore what it truly means to put customers at the heart of your business. This foundational guide outlines the principles and practices of customer centricity and how to align your organization around them.

📙 The Customer Experience Design Workbook
Packed with tools, templates, and exercises, this workbook helps you create meaningful, human-centered experiences across all touchpoints.

📗 The Definitive Guide to Customer Experience
A strategic roadmap for designing, managing, and measuring experience at scale. Learn how to align CX with business objectives, improve performance, and create a culture that champions the customer.

Whether you're a CX leader, strategist, entrepreneur, or executive, this 3-in-1 resource provides actionable insights and real-world guidance for transforming customer experience into a competitive advantage.

Détails de l'édition

• Éditeur: DaRad
• Date d'édition: 2025
• Langue: anglais
• ISBN 10: 1950219534
• ISBN 13: 9781950219537
• Reliure: Broché
• Nombre de pages: 233
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg